Our business is built on helping you leveraging technology for strategic advantage. Contact our team to learn how our powerful, scalable, affordable technology solutions can transform how you do business.
Our solutions are backed by dedicated support teams who are committed to your success. Whether you need IT support, software support, or hardware service, we've got you covered so you can get back to business.
Sure, everyone says they care about their customers. But no one is as relentless as we are when it comes to pursuing, measuring, and guaranteeing your satisfaction—and we’ve got the numbers to prove it.
Our customer-centered approach has been emulated and imitated, but never rivaled. Why? Because our number one goal—ahead of sales, ahead of profits—is to maintain the highest customer loyalty in the industry.
We don’t just talk about customer satisfaction; we actually built a system to deliver on it. The TotalPro Experience is our unwavering commitment to make a positive impact on your business. Period.
The TotalPro Experience is our approach to identifying your needs and exceeding your expectations from start to finish. It’s the structure we follow with every customer, on every engagement, to ensure we get the job done right, every time.
Our TotalPro Experience ensures we:
Don’t you hate calling vendors for help, only to be shuffled between call center staff? We do, too. That’s why we empower our team members—no matter their role, location, or area of business—to take action when issues arise. If your issue isn’t resolved to your total satisfaction, our escalation team is activated to make things right. And you’ll have that in writing: Our money-back TotalPro Guarantee proves we are invested in the outcome.
We love to hear your success stories, but we don’t rely on anecdotes alone to measure customer satisfaction. Our top company metric is the Net Promoter Score (NPS), a powerful tool in gauging customer loyalty and company health. To ensure we are meeting our goal of having the highest NPS in the technology industry, we survey our customers after every single interaction.
The results? Our NPS scores consistently surpass industry averages by a long shot. In an industry where a score of 60 is considered best in class, we regularly score in the 90s. But for us, it’s not just a reason to brag—it’s confirmation that we are meeting our customers’ needs, every time.