PROACTIVELY MANAGING YOUR TECHNOLOGY WITH COMPLETEIT

Connect with a representative today!

If you’re a small to mid-sized company with 10-100 employees and ready to make technology a strategic advantage, we can help.



Prosource’s CompleteIT offers comprehensive managed IT services and technical support through proactive troubleshooting, maintenance, and monitoring – all for a low, fixed and predictable cost. By proactively managing your network we are able to reduce down-time through preventative maintenance and patch management and by resolving problems as they occur rather than wait for a call to tell us something is wrong. And since you pay a fixed cost, the risk is ours to keep your network running smoothly and prevent problems that might be labor intensive to repair. We’ll keep your network up and running securely, letting you control your bottom line.


COMPLETEIT IMPROVES YOUR BOTTOM LINE BY INCREASING USER PRODUCTIVITY AND TECHNOLOGY UPTIME

Your technology and IT infrastructure should be a strategic advantage. As technology increasingly becomes more important, you need more than just technical support, you need CompleteIT.

CompleteIT provides the planning, support, service and reliability you need — all at a predictable price.


COMPLETEIT INCREASES NETWORK RELIABILITY AND SECURITY

TECHNOLOGY STRATEGY

As a part of the CompleteIT solution, you will meet with your Virtual Chief Information Officer (vCIO) quarterly. In these meetings, we will review our performance over the last quarter, review your technology roadmap to make sure your business goals are in alignment with your technology plans, and budget for your technology needs in the upcoming quarter and year. We’ll also help you bridge the communica-tion gap between all the various technology vendors you deal with.

IMPLEMENTATION

After setting the direction of your IT, Prosource will handle the planning, deployment, and implementation for all your technology projects. Our certified engineers will deploy best-in-class equipment and configure your network for optimal performance and reliability. Want your employees to always have new, fast computers to work as efficiently as possible? Ask about our optional hardware replacement plan that replaces old machines after 3-4 years.

SYSTEMS MANAGEMENT

Our managed services program includes all necessary labor, both onsite and remote, for all your technical support needs, preventative maintenance, troubleshooting and problem remediation. We monitor your network and device availability, alerts and pre-failure indicators, and automatically create service tickets as needed. Never worry about your monthly bill: our fixed per-user price is the same every month, regardless of how much support you require.

USABILITY & PRODUCTIVITY

There is nothing more frustrating than waiting hours or longer for a call back from your IT support. Waiting for a call back from technical support can lead to hours of lost productivity. With CompleteIT help desk service, you can call and talk to a technician with average wait times of less than 5 minutes. Even better, with our desktop chat application, you can chat with a help desk technician immediately without ever picking up the phone.

PROTECTION & SECURITY

Viruses, spyware, adware, and other varieties of malware are constantly attacking your network and computers. It is necessary to not only have a good antivirus program on every computer, but to verify that the antivirus software is functioning properly. But securing your network doesn’t end there. We’ll implement a number of preventative solutions, like email filtering and disaster recovery systems, that ensure your data is never at risk.

 

COMPLETEIT FEATURES


YOUR OWN VIRTUAL CIO

You and your Virtual CIO will develop your technology roadmap, review performance and align your technology with your budget.


RESOURCES FOR PLANNING, DEPLOYMENT, AND IMPLEMENTATION

Our certified engineers will deploy best-in-class equipment and configure your network for optimal performance and reliability.


WORRY-FREE SUPPORT

Never worry about your monthly bill. Our fixed per user cost is the same every month, regardless of how much support you require.


24x7 MONITORING

Our monitoring agent identifies network and device availability, alerts and pre-failure indicators, and automatically creates service tickets.


PEACE OF MIND SECURITY SUPPORT

One of the most crucial and most neglected tasks when managing a network is critical security and application updates. Count on us for the latest in network and security updates. 


IMMEDIATE TECHNICAL SUPPORT

With Prosource’s help desk service you can call and talk to a technician with average wait times of less than 5 minutes. Even better, with our desktop chat application, you can chat with a help desk technician immediately without ever picking up the phone.


A BEST-IN-CLASS DISASTER RECOVERY SYSTEM

Restore your files. Restore your servers. Restore customer confidence. All within minutes from any location. 


THE LATEST TECHNOLOGY

With our optional Hardware Replacement Program we will replace your employee’s computers with new equipment once their computer reaches 3-4 years of age. 


LOCATION

West Chester Office

9482 Meridian Way
West Chester, OH 45069

Local Call: 513.779.5700

Fax Number: 513.769.4069


Connect with a representative today!

If you’re a small to mid-sized company with 10-100 employees and ready to make technology a strategic advantage, we can help.