TotalPro Experience

The TotalPro Experience is our pledge to excellence to our customers. It's a commitment to quality, service and improving our customers' business—a commitment that no one can match. The TotalPro Experience is a comprehensive approach to identifying our customers' document needs and exceeding their expectations to ensure we get the job done right from start to finish. The cornerstone of the TotalPro Experience is superior customer service, and it’s backed by the TotalPro Guarantee. You can’t beat that.

Understanding your Business

ProSource conducts a comprehensive evaluation of your organization and examines how your business processes affect your document needs. We report our findings to you, identify target areas for progress and provide options on how to make those improvements.

Focus on Your Total Solution

We create an optimal solution tailored to your specific document needs to make your organization more efficient, productive, and competitive. ProSource leverages hardware and software solutions and draws from our complete product offerings, including production printing, imaging supplies and consulting services.

Customized Support Program

Because every client’s document solutions needs are unique, we develop a customized maintenance plan for your business. You simply choose a maintenance plan that is right for you, keeping in mind that our plans can be modified as your needs change.

TotalPro Guarantee

We guarantee 100% customer satisfaction. If you are not totally satisfied with your TotalPro Experience let us know immediately and we will right the wrong – instantly. If our efforts fail we will replace your equipment or refund your service money.

Response Team

To ensure your continued success, ProSource provides a personal response team dedicated to meet your needs. We encourage you to contact your team members at any time, for service issues or routine questions.

As part of our response team, we have a dedicated group called the Escalation Team. The team is made up of managers and executives and all escalated issues are owned by a manager who works with the departments to resolve it immediately.  Once resolved, an executive visits the customer to ensure the problem is resolved to their satisfaction. Regular

Follow-Up

With regular account reviews, we ensure our service and products continue to meet your expectations and business goals. We continually monitor your business to determine if any adjustments would better meet your document needs .